Privacy Policy
What we collect
Account info (email, name, phone if you add one). For workers: trade, CIN national ID number, optional trade license number, and photos of both sides of your ID card. Your device's location when you request a job or while your account is set as available to accept jobs. Job history, chat messages between you and a matched customer/worker, wallet balance and transaction records, support tickets you send us, and the IP address associated with requesting or cancelling a job (used for fraud prevention — see below).
Why we collect it
To match customers with nearby workers, to verify a worker's identity before they can accept paid jobs, to operate the wallet and fee system, to let you communicate with the person you're matched with, and to investigate fraud or abuse (e.g. repeated cancellations designed to dodge the platform fee).
Who can see what
Your name and phone (if you add one) are shared only with the specific customer or worker you're actively matched with on a job — never publicly. Your ID card photos and CIN number are visible only to admins reviewing your verification, never to other users. Ratings you leave show your rating as an aggregate average to anyone viewing that worker; individual comments are visible only to the two participants and admins.
Location data
We use your device location to find nearby jobs/workers and to show a worker the customer's location once a job is accepted. We don't track or store your location outside of an active job request.
Your choices
Phone number is optional. You can delete your account data by contacting support. You can decline location permission, though job matching won't work without it.